Privacy Policy

Information we may collect

The information handled by an online casino depends on how you use the website and which services you request. Librabet Casino may collect information you provide directly, information created through your account activity and technical information sent by your browser or device. Some information may be required to open an account, provide services, process transactions, protect the website or meet applicable obligations.

Account details

When you register or use an account, we may handle details such as your name, date of birth, contact details, username, account credentials, preferences and account activity. We may also handle information about responsible gambling settings, account restrictions, support conversations, complaints, requests and other communications you choose to send. Keeping account information accurate helps with security, verification and communication.

Verification documents

We may request information or documents to confirm identity, age, eligibility and account ownership. This can include identity documents, proof of address, information about your source of funds or other information needed for verification and anti-fraud checks. Documents should be accurate, current and provided only through the secure channels made available for that purpose.

Payment and transaction records

We may handle records relating to deposits, withdrawals, wagers, winnings, refunds and other account transactions. These records can include payment method details, transaction dates, amounts, account balances and related account history. Payment providers may separately handle information when processing a payment. Transaction records may be retained for operational, security, dispute-resolution and legal reasons.

Device and usage data

When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location, referral information, access times and interactions with website features. This information can help us understand usage, maintain security, identify technical problems and improve the service.

Why we use personal information

Personal information may be used for several connected purposes. The information used will depend on the service involved, the nature of your interaction with the website and the requirements that apply to the relevant activity. We seek to use information in a way that is reasonably connected with providing and protecting casino services.

• To create, administer and maintain your account and provide access to available website and casino functions.
• To confirm your identity, age, eligibility and account ownership before or during the use of relevant services.
• To process deposits, withdrawals, wagers, winnings, refunds and other account transactions.
• To perform verification, anti-fraud, security, risk and account-protection checks.
• To identify and investigate suspicious activity, unauthorised access, misuse, collusion, fraud or other prohibited conduct.
• To provide customer support, respond to questions, review complaints and handle privacy or account requests.
• To send account, transaction, verification, security, technical and other essential service communications.
• To understand how the website is used, resolve faults, improve features and support safer and more reliable services.
• To send optional marketing or promotional communications where you have provided consent or another permitted basis applies.
• To meet applicable legal, taxation, accounting, gambling, security and record-keeping requirements.

The same information may be used for more than one purpose where those purposes are related. For example, a transaction record may be needed to provide the requested service, answer a support question, protect an account and meet record-keeping requirements. We do not seek to collect information that is unrelated to these purposes. Where information is no longer reasonably needed, it may be deleted, anonymised or securely disposed of, subject to retention obligations and legitimate operational requirements.

Marketing choices

Essential messages are different from marketing. We may send necessary communications about your account, transactions, verification, security or important service changes. If you have agreed to receive optional marketing, you can withdraw that consent at any time. Withdrawing marketing consent does not stop essential account or service messages, and it does not affect processing that took place before consent was withdrawn.

Sharing, security and retention

Service providers and other disclosures

Information may be shared with service providers that help operate the website or deliver services connected with your account. Depending on the circumstances, these providers may support payment processing, identity and verification checks, fraud prevention, hosting, technology, communications, customer support, analytics, security or professional services. Providers should handle information only for relevant purposes and apply appropriate safeguards.

Information may also be disclosed where reasonably necessary to protect players, the website or another person; investigate suspected fraud or unlawful activity; enforce applicable terms; or respond to a valid legal, regulatory or official request. Information may be transferred if a business, technology or service arrangement changes, where that transfer is permitted. We do not sell personal information as a general business practice.

Protecting information

Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and procedures for staff and service providers. However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

You should keep your account credentials confidential, avoid sharing access to your account, use a secure device and take care when using public or shared networks. If you suspect that your account or personal information has been accessed without permission, contact support as soon as reasonably possible so the matter can be reviewed.

How long information is kept

Information is generally kept for as long as it is reasonably needed to provide services, administer an account, resolve disputes, protect the website, maintain business records or meet applicable obligations. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed. For this reason, closing an account or requesting deletion will not always result in the immediate removal of every record.

When information is no longer required, it may be securely deleted, anonymised or placed beyond ordinary use. Retention may differ depending on the type of information, the reason it was collected and any continuing legal, security or dispute-related need.

Cookies and website technologies

Cookies are small files or similar technologies stored on, or read from, your device when you use a website. Cookies can help the website recognise your browser or device and remember information between pages or visits. Some are necessary for core functions, such as maintaining a secure session, keeping you signed in, remembering choices and supporting account navigation.

Other cookies or similar technologies may help us understand website performance, identify errors, remember preferences, measure communications or improve the user experience. The information collected through these technologies may include browsing activity, device details, approximate location, access times and interactions with website features. Their use is intended to support website operation, security and improvement.

You can manage, block or delete cookies through your browser settings. Browser controls differ, so check the settings and help information for the browser or device you use. If you disable or remove certain cookies, some parts of the website may not work correctly, security features may be affected or selected preferences may not be retained.

We may also use similar technical tools where needed for security, session management, analytics or communications. These tools may be provided by service providers supporting the website. Their use remains subject to the purposes described in this Privacy Policy and any choices available through your browser or the relevant service.

Your privacy rights and how to make a request

Depending on your circumstances and the requirements that apply, you may have rights relating to the personal information held about you. We will consider reasonable requests and may need to confirm your identity before providing access, correcting information or taking other action. Identity checks help protect accounts and prevent personal information from being disclosed to the wrong person.

Contact us about your data

To exercise your data rights, contact support@librabetcasino.click and explain what you are requesting. You may ask for access to your personal information, correction of inaccurate or incomplete data, deletion of your data where deletion is permitted, or withdrawal of consent to marketing communications. You may also use this contact to ask how your information is used or raise a concern about its handling.

• Access: ask for a copy or summary of the personal information held about you, subject to applicable exceptions.
• Correction: ask for inaccurate, outdated or incomplete information to be corrected or updated.
• Deletion: ask for your data to be deleted where it is no longer required and no legal, security or operational reason prevents deletion.
• Marketing consent: withdraw consent to optional marketing communications at any time. This does not stop necessary service messages.
• Questions or concerns: provide enough detail for the request to be reviewed, together with information needed to identify your account safely.

Some requests may be limited where responding would affect another person’s privacy, compromise security, interfere with fraud prevention, expose confidential information or conflict with a legal record-keeping obligation. If deletion is not possible, information may need to be retained or placed under restricted access. We will generally explain the reason for any limitation where appropriate.

Updates to this Privacy Policy

This Privacy Policy may be updated when services, technologies, business practices or applicable requirements change. The updated version will be made available on the website and will apply from the stated effective date, if one is provided. You should review this page periodically, particularly before continuing to use the website after a material update. If you have questions about a change or how information is handled, contact support@librabetcasino.click.